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The answers to your questions

Here you will find all our answers to the most frequently asked questions from our customers.

Do not hesitate to contact us if you cannot find your answer! The Villa Florentine team is at your disposal.

L’équipe Villa Florentine se tient à votre disposition.

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Villa Florentine is located in the heart of Old Lyon, on Fourvière Hill, and offers an exceptional panoramic view of the city.

Before your stay

Villa Florentine is a 5-star Relais & Châteaux hotel, combining luxury, serenity and historical heritage.

Before your stay

Here are the arrival and departure times at Villa Florentine:

  • Check-in: from 16:00
  • Check-out: until 12:00
Before your stay

Yes, secure private parking is available upon reservation (valet service possible). Charging stations for electric vehicles are also available.

Before your stay

Lyon Part-Dieu Train Station and Lyon Perrache Train Station can be reached in 20 to 40 minutes by car or taxi.

Before your stay

Lyon Saint-Exupéry Airport is about  1h10min away by car.

Before your stay

Pets are allowed at Villa Florentine (supplement applicable). We recommend that you let us know in advance.

Before your stay

Yes, baby cots and specific equipment can be made available on request.

Before your stay

Yes, free WiFi is available throughout the hotel.

Before your stay

Villa Florentine accepts major bank cards (Visa, Mastercard, American Express) as well as cash payments.

Before your stay

Yes, Villa Florentine has a gourmet restaurant and a bistronomic counter.

Before your stay

Yes, an elegant bar area is available to enjoy cocktails, wines and spirits in an intimate setting.

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Before your stay

Yes, Villa Florentine offers a wellness area including:

  • Heated outdoor pool (in season)
  • Sauna
  • Hamam
  • Fitness room
  • Treatment rooms and massages
Before your stay

The wellness area is accessible every day to hotel guests. Treatments are available upon reservation.

During your stay

The outdoor pool is heated and accessible all year round, depending on weather conditions.

During your stay

Yes, the hotel has a modular lounge suitable for meetings, seminars and professional events.

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Seminars

Birthdays, cocktails or private dinners can be tailor-made.

Seminars

Yes, they have Wi-Fi, video projector, screen and equipment adapted to professional events.

Seminars

Yes, our concierge service can organize:

  • Restaurant reservations
  • Private tours
  • Wine tastings
  • Private transfers
  • Customized local and cultural experiences
During your stay

Yes, Villa Florentine is committed to providing its guests with the utmost comfort and accessibility.
The establishment offers facilities adapted for guests with reduced mobility, including easy access to certain areas and specially designed rooms.

Our teams are available to address your specific needs and assist you in organizing your stay. We encourage you to contact us prior to your arrival to ensure we can provide the most appropriate arrangements for you.

 

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Before your stay

Yes, it's absolutely possible to gift a stay with our gift vouchers. We invite you to visit our dedicated gift voucher section to discover our various offers.

Before your stay

Yes, our front desk is open 24/7 to assist you at any time. For any further inquiries, please contact us at [email protected].

During your stay

Yes, we offer a concierge service to assist our guests during their stay. For any special requests, please don't hesitate to email us at [email protected].

Before your stay

Oui, nos suites conviennent parfaitement aux familles, notamment nos suites deux chambres qui offrent davantage d’espace et de confort.

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Before your stay

Yes, spa access is included for hotel guests. Massages are available by prior reservation only. Please contact us at [email protected].

Before your stay

Yes, we host a brunch every Sunday from 11 AM to 1:30 PM. Please remember to book your table by phone at 04 72 56 56 56 or directly on our website.

Enjoy a brunch at €70 per person, featuring savory and sweet creations, seasonal fruits, pastries, and large family-style dishes to share.

Before your stay

We also have a tea room open to both hotel guests and the public, subject to availability.

Before your stay

La Villa Florentine features 36 rooms and suites ranging from 23 to 128 sqm.

Before your stay

Villa Florentine offers 11 categories of rooms and suites: 

  • Superior
  • Deluxe
  • Deluxe Terrace
  • Junior Suite Mezzanine
  • Junior Suite
  • Junior Suite Signature
  • Junior Suite Saint Jean View
  • Junior Suite Medici
  • Suite
  • Two-Bedroom Suite
  • Two-Bedroom Suite with Terrace
Before your stay

 The rooms at Villa Florentine are equipped with:

  • Reversible air conditioning
  • Free Wi-Fi
  • King-size bed
  • Minibar
  • Room service
  • Dressing room

And depending on the room category:

  • Coffee machine
  • Marshall speaker
  • Bathroom with bathtub and/or shower
  • Desk area
  • Seating area
  • Complimentary toiletries
Before your stay

    Reservations at Villa Florentine can be cancelled. Please refer to the specific rate you booked and its cancellation policy.

    Before your stay

    Oui la Villa Florentine dispose d'un restaurant bistronomique, le Comptoir de la Villa Florentine et d'un restaurant gastronomique, la Table de la Villa Florentine.

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    Before your stay

    The gourmet restaurant is open to the public and welcomes guests for dinner from Tuesday to Saturday, from 7:00 PM to 9:15 PM, and for lunch on Saturdays, from 12:00 PM to 1:30 PM. Also open to the public, we welcome guests at Le Comptoir de la Villa Florentine from Monday to Friday for lunch from 12:00 PM to 1:30 PM, and from Thursday to Monday for dinner from 7:00 PM to 9:30 PM.

    Before your stay

    Yes, breakfast is available to hotel guests. It is served daily from 7:00 AM to 10:00 AM in the breakfast room or in your room.

    Before your stay

    Yes, Villa Florentine offers a wide selection of gift sets, gift vouchers, and gift cards, perfect for treating your loved ones on any occasion (birthdays, holidays, thank-yous, special events, and more). Whether you are looking for a stay, spa access, a treatment, a relaxing experience, or dinner at our restaurant, La Table de la Villa Florentine, you will find the perfect option to suit your needs and budget. Please feel free to contact us for full details on our offers and to place your order.

    Before your stay